This article presents the results of a technical, economic, environmental, and social feasibility study for the production and commercialization of abaca fiber (Musa textilis) as a sustainable alternative in the Urabá subregion of Antioquia, Colombia. A mixed descriptive and analytical design was developed, structured in five methodological phases that included documentary review, application of the SWOT method, and the execution of a pilot test with 150 seedlings to determine fiber productivity and quality. Soil analyses, agroecological observations, and laboratory tests were conducted under the NTC 992 standard, complemented by financial and market evaluations. The study demonstrated that Urabá’s edaphoclimatic conditions are optimal for cultivation, achieving yields of 1.4 t/ha/year and high-strength fibers (45 cN/Tex) classified as grade 1. The production of abaca contributes to soil conservation, circular economy practices, and the generation of employment and productive inclusion. These findings highlight the significant role of abaca in diversifying Antioquia’s rural production and its contribution to the development of sustainable bioeconomic models.

The present article aims to measure the impact of implementing a quality management model to improve internal customer satisfaction in the Customer Service Area of the Municipal Drinking Water and Sewerage Company of Santo Domingo, Ecuador (EPMAPA SD), using the SERVQUAL model. Through a mixed methods, non-experimental, explanatory, and cross-sectional design approach, a diagnostic analysis was conducted on perceived service quality to assess internal customer satisfaction with the services provided. The entire staff of the Commercial Sub-management was included in the study. One of the main findings highlighted an increase in internal customer satisfaction from 61.6% to 76.2%. However, the expected impact was to reach 80% following the implementation of the quality management system. Although gaps still exist, they are less significant, reflecting an improvement in the perceived quality of service. It is therefore concluded that the implementation of a Quality Management System based on the Deming Cycle (PDCA) not only enhances operational efficiency but also serves as a catalyst for employee well-being and internal customer satisfaction.

The following article aims to correlate how dispersion influences access to health services in a locality or region. According to a research process conducted in the eastern Vichada region of the Colombian plain, bordering neighboring Venezuela and with a quality that sets it apart from the rest of the Colombian regions, within its political and administrative component, it has the municipality with the largest land area in the country, thus generating marked limitations for inhabitants' access to frontline health services or Primary Health Care (PHC). The municipality of Cumaribo-Vichada is one of the largest in the country, with a high rurality and dispersion of over 65,000 km2, making it a significant challenge when planning health services in the region. With a highly rural and exponentially growing population, planning for timely and quality access to health services in the department of Vichada is complex. It is a challenge for the health system to plan appropriately in highly dispersed areas and select strategies to improve precarious access to services, while also working with the Colombian government to increase access through governance in local health systems.

Workplace mistreatment of women has become one of the most persistent and normalized forms of structural violence within the Colombian corporate environment. This article presents the findings of a study conducted in a specific business setting in the city of Bogotá, aimed at identifying, characterizing, and proposing intervention strategies to address this issue. Through the application of information-gathering tools on a representative sample of female workers from various sectors, and using comparative data analysis, the study reveals multiple forms of workplace mistreatment. These include psychological harassment, gender discrimination, work overload, the invisibilization of achievements, and exclusion from promotion opportunities. Such forms of violence directly affect women’s dignity, mental health, and productivity, perpetuating conditions of inequality and vulnerability in the workplace. The study’s findings indicate a high prevalence of workplace mistreatment of women in the analyzed contexts, highlighting the urgent need to design and implement clear institutional policies against harassment and gender-based violence. Proposed strategies include the creation of effective reporting and sanctioning mechanisms, gender-sensitive training programs—especially for managerial and leadership personnel—wage audits to promote economic equity, and the strengthening of psychosocial and legal support services for victims. This article seeks to contribute to the understanding of workplace violence dynamics faced by women in Colombia and proposes concrete actions to transform workplaces into safe, equitable, and respectful environments. Eradicating workplace mistreatment is not only a matter of social justice but also a fundamental condition for the ethical and sustainable development of organizations and society as a whole.

Project management contributes to the improvements of an organization, implementing actions that meet its requirements.  In the management of civil works, analyzed for this study, it was determined that there is no consensus on the management model, appreciating that: some entities apply standards, without an adequate relationship; the participation of specialized managers with particular contributions and, finally, the development of goods aligned with international standards. Therefore, literature of methodologies that lack the inclusion of areas of social, environmental, archaeological and accounting management was analyzed. It was noted that economic and growth indicators of the sector have been created, but not specific to project management. In this work, a methodology applicable to all types of works was developed, based on the ISO 25000, PMBoK and PRINCE2 standards. The proposed methodology manages the necessary and sufficient information for timely decision-making. For its development, 26 different construction and auditing projects were studied, in 25 companies in Antioquia, and applied to 4 of them, resulting in a methodology that provides multiple technical contributions, better clarity in the definition of roles, more effective planning and more efficient execution of projects. In the cases applied, the management of time, resources and the satisfaction of stakeholders were improved. The scope and costs were stabilized and the possibility of adding budget was improved, without delays in the execution time, benefiting the management of civil projects in the companies studied.

The main objective of this article is to respond to the need for improvement of development projects performance, from there, contributing to the effectiveness of public development aid. This question is at the heart of the Cameroon Government concerns which faces the permanent challenge of improving the living conditions of its rural population. The study approach is explanatory focuses on identifying the causes of the problem in order to make proposals that take into account the uncertainty encountered by most development projects. Following the review of the literature, the state of the art and the diagnosis, the analysis of the data highlights the need to face risks in the management of development projects. The emphasis is therefore placed on adaptive management which offers a managerial framework whose performance depends on the ability of the project team to deal with risks and uncertainties throughout the project life cycle. Far from ignoring the technical aspects and the merits of the traditional standard approaches such as the Logical Framework used in most development projects in Cameroon, adaptive management is a managerial approach which adapts to complex projects such as rural development projects with an emphasis on learning and structured decision-making to solve problems in contexts of permanent uncertainty.